Cancellation & Refund Policy

• Write to us from your registered email (or use Manage Booking) giving your booking reference. The date and time we receive your request is the cancellation date.
• Cancellation charges follow the supplier’s conditions shown for your booking, plus any non-recoverable payment-gateway or service charges we are unable to recover.
• Non-refundable and special-offer rates cannot be cancelled or changed; no refund is due.
• No-shows and unused or partly used services are not refunded.

• Hotels: free cancellation until the date and time shown for the chosen rate; after it, a penalty of one or more nights’ charges or the full amount applies.
• Activities and tours: usually free cancellation until 24–48 hours before the start time as shown on the product; later cancellations are non-refundable.
• Transfers: usually free cancellation up to 24 hours before pickup; no refund after that or for no-shows.
• Peak-season, festival and group bookings may carry stricter conditions, which will be stated at the time of booking.

If a service is cancelled by us or the supplier, or cannot be delivered, you can choose a comparable alternative, a change of date, or a full refund of the amount paid for that service.

Changes of name, date or room type depend on the supplier and may be treated as a cancellation and rebooking, with charges. We will tell you the cost before making any change.

• Refunds go back to the original payment method (card, UPI, net banking or wallet) used for the payment.
• We initiate approved refunds within 7 working days after the supplier confirms the cancellation and refund amount. Your bank or card issuer may then take a further 5–10 working days to show it in your account.
• For bookings paid by bank transfer or after offline payment, refunds are made to the bank account from which the payment was received.
• If the amount was paid in instalments, refunds are applied against the amounts actually received.

If money is debited but no booking is created, or you are charged twice, the amount is refunded to the original method automatically, generally within 5–7 working days. Write to us with the payment reference if you do not see it.

For events beyond anyone’s control (natural disasters, government restrictions, war, strikes, pandemics, airline or airport shutdowns), we will pass on whatever refund, credit or rebooking the suppliers allow, after deducting any amounts they keep.

For cancellations and refund queries write to info@unitedpanholidays.com or call +91 93951 36969.